I bought it just last month and other common lies...

Today a sweet customer came in. She had a problem with an item she had purchased. Our return policy states returns must be made within 10 days, with original receipt and the items should have the tags still attached. Pretty normal stuff, except many places give longer than 10 days... say 30? Or if you're Target you give 90 days.

 Customer insisted she made her purchase last month. She knew it was last month because she bought it for a friends Anniversary. Ok. No receipt. No tags or tickets on the item. We looked. And looked. And looked. We didn't have a duplicate item in our store. The item did look somewhat familiar to me but I had no idea what the price was so even if we were going to issue a refund - how much do we give?

 After quite some time of searching in the computer I found it. She had purchased the item in question on 3/29/11. Yeah.... not last month. Not even 90 days ago. We're talking 5.5 months she's had this item. That's like... a lot longer than our typical 10 days policy. That's.... that's a long dang time. I'm not sure who would refund you at that point except Costco and we certainly aren't Costco. We're a small independent business. We want to believe you. We don't want you to end up with a defective product. We don't want you to waste your money. However when you insist you made your purchase "just last month" and we can prove you made it 5.5 months ago... how much do you honestly expect us to believe? Really?!

Moral of the story... keep your receipts and for heaven's sake don't try to return stuff you bought 5 months ago. If it doesn't work or isn't right take it back ASAP for everyone' sake and KEEP THE TAGS/TICKETS!

Thank you.