Monday, September 26, 2011

Complementary means FREE, as in you do not pay for it

Had a customer come in early one morning. He paid for his car wash and whatever else and walked away. Then he came back and we had this discussion:‎






"I'd like to pay for my coffee."

"The coffee is complimentary sir."


"I want to pay for it!"


"But we offer that for free to our customers sir."



It was all I could to keep myself from saying, "I'm far too tired for this today. Drink the freaking FREE coffee and go away. KThxBy."




A friend suggested next time I charge him $3 and take it as a tip for dealing with crazy people. I can admit it's tempting.




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